Tenant support

1. Repairs Request/ Need Something Fixed?

Submit a service request through your tenant portal: https://krishnarealty.appfolio.com/connect/users/sign_in

Please attach a video or photo, if you can remember while submitting your request. Krishna Realty's property management office is open Monday-Saturday, however, please note, if your repair is not considered an essential necessity i.e water leak, the heater stopped working, the refrigerator stopped working, etc. Our team will process your service request that the following Monday, as resources are limited on Saturdays. Please make sure for repair appointments if you have children in the home that someone in the home is 18+ if you are allowing access to the vendor to make repairs during your selected appointment time. All vendors we work with are third-party companies and not affiliated with Krishna Realty. We also like to inform tenants at move-in that residents can be responsible for repair charges if something has stopped working or been damaged due to user cause, we discuss this at move-in so this is not a surprise down the road. A few examples would be a toilet clog, garbage disposal clog (if foreign items are found to be blocking the blades), Microwave glass spinning plate is broken, the window is cracked or broken, The AC isn't working because residents have never changed the furnace filter, etc. Management will always open a conversation with you if we believe we may need to charge you for a repair to understand all sides prior to posting any charges. If you are charged for a repair this is not due until the following monthly rent payment. Management recommends if you do not already own the following items, a toilet plunger, a drain snake, and a step ladder to regular maintain resident lease obligations.

2. Emergencies

In case of an emergency if it involves water leaking anywhere on the property whether it be under the kitchen sink, behind the toilet, under the fridge, turn off the water turn off behind whatever waterline is leaking, until management can have a vendor come out to inspect and make repairs. If you can not find the water main turn off in the garage, please submit a service request in your tenant portal and management will reach out to help you ASAP

3. Landscaping

Please review your lease agreement to confirm you understand what you are responsible for when it comes to landscaping. If you have sprinklers at the property you need to make sure you are regularly running these and keeping up with watering the lawn. If the lawn becomes yellow you may need to increase your water schedule. To avoid lease violations please do not add any plants (i.e disrupt the soil) unless approved by management. Your lease agreement can be accessed 24/7 in your tenant portal under the documents tab. Management recommends keeping extra seed and fertilizer in the garage in case you beginning having dead patches you can quickly make corrections. Please do not wait until the grass is completely dead, or plants or extremely overgrown to start working on the landscaping as it is much more difficult to bring back the landscaping when it has been extremely neglected.

4. Light Bulbs/ Batteries

Residents are responsible for replacing light bulbs and batteries at the property 30 days after your lease start date. Please make sure you are replacing the light bulbs on the exterior of the home as well for safety precautions. You are welcome to use warm or cool bulbs as replacements. Light bulb replacements that are required include but are not limited to inside the refrigerator, under the microwave, in the oven, ceiling lights, above the stairs, entry fixtures, etc. Some examples of battery replacements include but are not limited to garage remote opener batteries, garage door panel batteries, fan or fireplace remotes, thermostat batteries, etc.

5. Smoke Detectors

Please test the smoke detectors/CO2 detectors every 6 months while living at the property. If the detectors begin chirping you will need to replace the batteries, tenants are responsible for battery replacements 30 days after your lease start date. If the detector is on a vaulted ceiling and you do not have a ladder that can reach, please submit a service request if you need help finding a vendor to hire to do these replacements that are required to stay in compliance with your lease agreement.

6. Filters

Residents are responsible for replacing air intake filters and furnace filters at the property every 3 months. Residents are also responsible for replacing the water filters and microwave/downdraft filters as needed. If you do not know where to find these or how to do this contact management through a service request asking for help and we can have one of our team members help you find the locations to do this. If you are still having trouble completing this we are happy to help supply vendor contacts and other resources to help you complete this lease requirement.

7. Fans

Residents are asked to use the bathroom fans and laundry room fan for at least 30-45 minutes anytime you are using any hot water in those specific rooms to prevent mold/mildew growth as well as to keep down moisture levels that can damage drywall and paint. Please make sure you are leaving the washer door open to air dry after using this appliance or wipe down the inside prior to closing the door if it is still wet to prevent mold/mildew growth inside the washer and around the door and the rubber seal of the washer.

You can find more information in the Tenant Help section.